BUSINESS COMMUNICATION
from Mrs. Charisma Ayu Pramuditha, M.HRM
from Mrs. Charisma Ayu Pramuditha, M.HRM
MISCOMMUNICATION IN ORGANIZATION
CHAPTER I
INTRODUCTION
1.1
Background Issues
In the course of the activities of
an organization will certainly involve many individuals because basically the
organization is a group consisting of two or more people who have a specific
goal to be achieved together. In an effort to achieve its objectives, within
the organization there is interaction among its members across the line. Or it
can be said as an interaction. Interaction is a process that involves
communication with someone or more.
Communication itself is a delivery
of information either in the form of messages, ideas, or ideas to other parties
to occur mutually affected between the two. Usually communication is done by verbal language and non-verbal language. Some
components of communication include:
• The sender, is the sender of the
message.
• Message, is the content or intent
to be conveyed to the other party.
• Channels, is the medium of
delivery of messages to other parties.
• The recipient, is the party
receiving the message from the sender.
• Feedback, is the response obtained
from the message delivered.
• Protocol, the agreed rule of
communication.
In an organization, communication is
one of the supporting factors in an effort to achieve a goal. Or even a
communication can be analogy as a pillar of the main support organization.
Because almost all activities of the organization takes place through communication
between members. False communication can be a major problem for an organization
because it can damage the organization's future plans.
1.2 Problem Formulation
The
following is the problem formulation that will be discussed in this paper:
- What is the meaning of Miscommunication?
- How can miscommunication happen in Organization?
- What are the impact of miscommunication to Organization?
- How to solve the problem of miscommunication within the organization?
1.3 Objectives
The
purpose of making this paper is as follows :
- Add insight for readers
- Can know the meaning of miscommunication
- Can know the negative impact of miscommunication for organization
- Can know how communication is have a effect for organization
- Can know how to solve the problem causes of miscommunication
CHAPTER
II
THEORETICAL
BASIS
2.1 Miscommunication
Miscommunication
is a process of delivering messages (ideas and ideas) from one participant to
happen to affect each other between them. In general, communication is done
using words that can be understood by both parties. Through communication, the
attitude and feelings of a person or group of people can be understood by
others.
Miscommunication is common in communication between the
two parties. Miss communication occurs usually because one party does not
understand the message delivered by the other participant. Perhaps the
language, or the spelling of the sentence or perhaps the knowledge of the two
parties is not the same. Or it could be because of the media used.
Miscommunication or more often called Miss Communication
is a misunderstanding between the two sides in digesting the communication
process, so that between the messages conveyed with received messages different
interpretation or meaning. Miss communication can lead to the absence of goals
or missions to be achieved.
2.2 Miscommunication can happen in Organization
There are many things can cause
the occurrence of Miss communication :
- Ineffective information delivery process.
Sometimes the sender has difficulty in determining the
best way to deliver the message to the recipient, so the message is interpreted
wrongly by both parties.
- Ambiguity of information, make a difference between both parties (sender and recipient).
This means information that the message is interpreted
differently between the recipient and the sender so that is not as expected.
- Less competent recipients in terms of information submitted.
In an informed delivery, the recipient is required to
interpret the exact meaning of the information or message it receives.
- The recipient's hesitancy to ask again about the message delivered.
In some cases, sometimes the recipient of the message is
very reluctant to want once more to get the information conveyed by the sender,
one reason is because the recipient feels confident what is meant by the
sender.
2.3 Impacts of Miscommunication to
Organization
Miscommunication
can be effect that can influence the Organization, There are many negative
impact can arise because of it :
- Decreased productivity
- Low efficiency
Poor communication both oral and written, can hinder the efficiency
of a particular organization or department. For example, email messages are
ambiguous or unclear and require clarification, documents that need to be
rewritten due to errors, or less informational presentations and discourses,
can affect the work flow in the company. Effective business communication
skills are essential to successfully complete a project. When several employees
or corporate departments work together to complete a large project, without
implementing clear communication practices, the company's project will be slow
and inefficient to complete.
- Employee morale
A highly communicative and collaborative work environment encourages
employee productivity, creativity and inspiration. If communication skills are
bad, employees are less enthusiastic about doing their job and will question
the value of the product. Poor business communication skills will also decrease
employee motivation because they feel compelled to attend a boring presentation
where they are given vague instructions about the project and the target.
- Reduced Innovation
When employee morale has weakened, innovation has decreased. If poor
communication skills result in the handling of inadequate important projects,
this can undermine the company's innovation and capacity to make a positive
contribution to society. Because the team's capacity to innovate matches the
leader's capacity to communicate new directions, ideas, and improvements
2.4 Problem Solve of Miscommunication in Organization
Every
problem have solutions, miscommunication also have problem solving :
- Recognizing conflict.
This step is the first step to resolve the conflict
early. Without conscious recognition that conflict has occurred the problem
will never be resolved. The wisdom of all parties is indispensable in this
process.
- Identify actual conflicts.
This activity is very necessary and requires special
skills. Conflict may arise from the source or root of a particular problem, but
the problem becomes a conflict if it is not managed with good emotion.
Therefore, it is necessary to sort out which is the core problem and which is
the problem because of emotional things. The core problem is the underlying
problem of conflict whereas emotion only confuses the problem.
- Listen to all opinions or points of view of the actors involved.
Simply
put, do with opinions and suggestions or sharing by involving all parties
involved in the conflict to express their opinions. Avoid judging right or
wrong opinions as this only exacerbates the problem and keeps away from the
solution. Focus on facts and behavior, not on feelings or personal / personal
elements.
- Together looking for the best way to resolve the conflict.
Take
an open discussion to broaden the insights and information and alternative
solutions to foster mutual trust and healthy relationships among all those
involved in the conflict.
- Get agreement and responsibility to find solutions.
Encourage the parties to the conflict to work together to
solve problems appropriately. Make all parties feel calm and feel needed and
need each other. One effective way is to position each other on the other
person's role.
- Schedule follow-up sessions to review the resulting solutions.
Giving responsibility for implementing a solution
requires a strong commitment. Therefore it is necessary to review the resulting
solution to determine the level of effectiveness of the solution.
2.5 Sample Case
The Construction Contractor of Ibis Hotel Stubbornly Continues Development.
Saturday, September 30th 2017 Berita Pagi News Paper
Thamrin Group's party violated the agreement on the
suspension of the construction of the Ibis Hotel on the road Lieutenant Colonel
Iskandar, village of 15 ilir, district ilir east I, Palembang. Evidenced by the
activity of workers on the 5th floor of the hotel development.
Previously the DPRD of Palembang City, related SKPD and
Thamrin Group have agreed to stop the construction of Ibis Hotel before IMB No.
640 / IMB / 1120 / BPM-PTSP / 2016 on behalf of Gunawati Pandarmi O / PT Indo
Citra Mulia in revision. The agreement was made on 5 September 2017 ago.
Based on the observation in the field, Friday (29/9) seen
worker activity on the 5th and 8th floor. In fact, a few days ago the position
of tower crane moved from its original position when stopped, that is, facing
Hotel Wisata. In addition, observed the previous day there is the
activity of four-wheeled vehicles in the form of truck carrying something from
within the building site. Against this activity, recognized Dayat, an Ibis
Hotel construction worker, there has been activity since the last 5 days after
his leave of absence.
"I just leave the mas but it's working again
now," said Dayat met at the construction site of Ibis Hotel, Friday
(9/29). The same thing was revealed by the supervisor of Construction Partner
Contractor, Jajang. According to him, the activity has been running since 5
days ago for getting orders from the Thamrin. It just does not work full as
usual but rather focuses on repairs for damage and location cleaning activities
He mentioned that the work must be working and he claimed not to know there is any problem so that some time and then the activity is stopped. However, jajang denied if the tower crane has been operated, if there is a position that changed it because there is a wind. "Currently tower crane operators are on leave so how to operate," he said. Separately, the chairman of Commission II of the DPRD of Palembang City, Chandra Darmawan, said that if there is any development activity, the licensing has not been fixed, it does not follow the rules and it will recommend to revoke the IMB. "Soon we will call the relevant parties to the next meeting to discuss this matter," he said yesterday. Meanwhile, the secretary of the investment and one-stop service (DPM-PTSP), Yan Sabar Sihotang said, there is currently no revision related to the development permit of Ibis Hotel Palembang. "Currently there is no data entered in our system related to the revision of the Ibis Hotel development permit. Or the filing of the proposed revision Thamrin, "he said. As is known, City Council of Palembang re-issued a recommendation, related to the discontinuation of Ibis Hotel development. This means that the development activities of Thamrin Group's hotels can not be continued until all revisions of licensing requested by the people's representatives have been fulfilled and are legally issued related offices.
He mentioned that the work must be working and he claimed not to know there is any problem so that some time and then the activity is stopped. However, jajang denied if the tower crane has been operated, if there is a position that changed it because there is a wind. "Currently tower crane operators are on leave so how to operate," he said. Separately, the chairman of Commission II of the DPRD of Palembang City, Chandra Darmawan, said that if there is any development activity, the licensing has not been fixed, it does not follow the rules and it will recommend to revoke the IMB. "Soon we will call the relevant parties to the next meeting to discuss this matter," he said yesterday. Meanwhile, the secretary of the investment and one-stop service (DPM-PTSP), Yan Sabar Sihotang said, there is currently no revision related to the development permit of Ibis Hotel Palembang. "Currently there is no data entered in our system related to the revision of the Ibis Hotel development permit. Or the filing of the proposed revision Thamrin, "he said. As is known, City Council of Palembang re-issued a recommendation, related to the discontinuation of Ibis Hotel development. This means that the development activities of Thamrin Group's hotels can not be continued until all revisions of licensing requested by the people's representatives have been fulfilled and are legally issued related offices.
- Analysis :
The construction of the Ibis Hotel
located on the letkol iskandar street is a project run by the Thamrin Group
Company. Construction of the Hotel has been running for some time ago. However,
after the project has been running for some time, the implementation of Thamrin
Group's Ibis Hotel project must be stopped. On September 5, 2017, the Thamrin
Group Company and the DPRD of Palembang City have agreed to suspend activities
on the Ibis Hotel project temporarily. Agreement made due to the absence of
data revision permit Ibis Hotel project owned by Thamrin Group or file
submission project development. Thamrin This means that the Group is unable to
continue development activities Hotel Ibis until all the revised data
permissions requested by Parliament have been fulfilled and validly issued
relevant agencies. On September 29th, there was activity on the 5th and 8th
floors of the Ibis Hotel project and the position of the moving crane tower.
This resulted in Miscommunication between the employee and the Thamrin Group so
that the employee was only told to work and did not know about any temporary
project termination. Thamrin Group is therefore considered to violate
agreements that have been made between intentionally or unintentionally.
- Solutions:
Completion can be done by Thamrin
Group is to come and meet the completeness of the file on Ibis Hotel project
permit, also inform employees about the problems that occur by giving leave to
employees in order to maintain the common interest so that no misunderstandings
resulting from miscommunication between parties Thamrin Group which lacks
clearer information to employees so when asked about problems that occur,
employees do not know at all because there is no further notice. Once all the
files are complete and approved, the Thamrin Group proceeds with the
construction of the Ibis Hotel project which will facilitate the development
process of the project.
There
area view things that can be problem
solve :
- Establish a structured information system, in order to avoid errors in communication. For example, by making a board or announcement through the loudspeaker.
- Create two-way communication between superiors and subordinates to be lancer and harmonious, for example by making regular meetings, because with two-way and intense communication will reduce the problems in the field.
- Provide training in communication to superiors and employees, training will provide new knowledge and knowledge for every individual in the organization and minimize problems in terms of communication Usually the problem arises because the environment is less conducive in a company. For example, poor light conditions, or poor circulation, and high room temperatures are likely to increase one's emotions, so the condition of the environment should also be noted
CHAPTER
3
FINAL
3.1 Conclusions
Communication has become an integral part of every aspect of our everyday life as human beings. Nevertheless, we still hear so often the term "miscommunication" which refers to the failure of communication so that intent and will can not be conveyed properly, or even misconstrued so as to cause the name "misunderstanding". Any communication or miscommunication is common. Sometimes it can happen because of our unconsciousness. Miscommunication can make the effectiveness of an organization's work to decrease, so that the work time of the organization is reduced. Miscommunication in an organization absolutely can happen, how an organization anticipate and minimize it on the inter-line organization, so the impact caused by mis communication is not too bad for the organization.
Communication has become an integral part of every aspect of our everyday life as human beings. Nevertheless, we still hear so often the term "miscommunication" which refers to the failure of communication so that intent and will can not be conveyed properly, or even misconstrued so as to cause the name "misunderstanding". Any communication or miscommunication is common. Sometimes it can happen because of our unconsciousness. Miscommunication can make the effectiveness of an organization's work to decrease, so that the work time of the organization is reduced. Miscommunication in an organization absolutely can happen, how an organization anticipate and minimize it on the inter-line organization, so the impact caused by mis communication is not too bad for the organization.
3.2 Criticism and Advice
Within an organization, it is important to smooth the
process of delivering information from one area to another covering all areas
within the organization. This is done so that there is no misunderstanding
(miscommunication) that occurred caused by lack of information and
misinformation obtained. So the comfort and effectiveness of performance at the
company will also come down. In doing so, it is very good for the company to
set up an effective and actual delivery system that covers all divisions for
the smoothness of the company's own rate.
BIBLIOGRAPHY
